PRIVACY POLICY
FavorWare respects your privacy. Across our business, around the world,
we will only collect, store and use your personal information for defined
purposes. We use your information to support and enhance our relationship
with you, for example, to process your purchase, provide service and
support, and share product, service and company news and offerings with
you. We do not sell your personal information. We only share your personal
data outside FavorWare with your consent, as required by law or to protect
FavorWare, its customers, or the public, or with companies that help
FavorWare fulfill its obligations with you, and then only with partners
who share FavorWare's commitment to protecting your privacy and data.
At any time you may contact FavorWare with any privacy questions or
concerns you may have. You also may ask at any time to see the data
you have given us and request correction or deletion. We strive to ensure
a high level of security and confidentiality.
FavorWare has prepared this Privacy Policy to inform you about our ongoing
commitment to ensuring your personal information remains accurate, confidential
and used only for identified purposes, regardless of how it is provided
to us. This Policy also addresses how you can inquire about the personal
information we hold about you and how we will respond to such a request.
FavorWare has certain specific guidelines we use for protecting the
information you provide us during a visit to our Internet site (www.favorware.com
) or when you use our online support offerings such. Other FavorWare
and FavorWare Co-branded sites may operate under their own privacy and
security policies
Scope of this Privacy Policy
This Privacy Policy applies only to personal information collected from
individual customers. It does not apply to corporate or business contact
information. In addition, this policy is not applicable to personal
information that has been aggregated or made anonymous and no longer
specifically relates to an identifiable individual. FavorWare reserves
the right to use aggregated or anonymous information in any manner it
considers appropriate.
FavorWare only uses your personal information for specific purposes
The information you provide will be kept confidential and used to maintain
and support your customer relationship with FavorWare. This means enabling
us to proceed with processing and fulfilling your product or service
purchase, assisting you with technical support issues, or following
up with you after your product or service inquiry or purchase in order
to obtain your feedback or to ensure that you are aware of FavorWare's
product and service portfolio and any special offers or promotions that
we think may be of interest to you. In order to support your customer
relationship with FavorWare, we may share your personal information
with certain select service providers who have committed to keep your
personal information confidential, use it only as directed by FavorWare
and to secure your personal information in a manner that is consistent
with this Policy.
Your Consent to the Collection, Use and Disclosure of Your Personal
Information:
The provision of your personal information to FavorWare means that you
agree and consent that we may collect, use and disclose your personal
information in accordance with this Privacy Policy. In addition, from
time to time and where appropriate, FavorWare may request your specific
authorization or consent.
If you choose to withdraw your consent, and for certain reasons, FavorWare
is unable to comply with your request, we will always advise you that
we cannot do so. Please be aware that in certain circumstances, FavorWare
may be required to disclose your personal information without your consent
such as to law enforcement or other government officials. This could
arise, for example, where disclosure is required:
I. to comply with a subpoena, warrant or order made by a court with
jurisdiction to compel the production of such information;
II. to legal authorities for the detection and prevention of fraud or
other criminal activity; or
III. to our legal counsel in the event that any matter may the subject
of litigation.
If FavorWare should be required to release your personal information
without your consent, such as for the reasons listed above, we would
always keep a record of what information was released, to which party
it was released and why the circumstances necessitated such release.
In order to respect your privacy to the fullest extent possible, FavorWare
will only release the information to the extent that we have to.
Your Right of Access to Your Personal Information
FavorWare will permit you the reasonable right of access and review
of your Personal Information. We will endeavor to provide the information
in question within a reasonable time and no later than 30 days following
receipt of your request. If we require additional time, or if we feel
that we have grounds to refuse your request, we will tell notify you
of new timing for our reply and/or the reasons for our extension or
refusal. FavorWare reserves the right to charge for copies of your records,
however we will always let you know in advance if there is any such
charge. FavorWare will provide information from its records in a form
that is easy to understand. To protect you, FavorWare may require sufficient
information to allow us to confirm that the person making the request
is authorized to do so before granting access or making corrections.
For How Long and Where Does FavorWare Keep My Personal Information?
We keep personal information only so long as is needed in order to meet
the purposes set out in this Policy, including to enable us to meet
any legal or regulatory requirements. FavorWare has retention standards
for customer information and records management which set out these
timelines. We have retention policies in place that govern the destruction
of personal information.
The principal places in which FavorWare holds personal information are
in Mississauga, Ontario and nearby municipalities where off-site storage
facilities may be located.
FavorWare Human Resources Web Sites
FavorWare has employment opportunities advertised on its web site, and
in connection with a job application or related inquiry, you may provide
FavorWare with personal information about yourself as contained in a
resume, cover letter or similar materials. FavorWare may use this information
for the purpose of responding to your inquiry or your job application.
Unless you have advised us otherwise, even if you have not been accepted
for the position to which you applied, FavorWare may retain your information
for future consideration. As well, in the course of any job application,
FavorWare may obtain further information about you as a result of verifying
your references with previous employer(s). FavorWare may also keep this
information on file for future use.
Internet Commerce
The online store at favorware.com is designed to give you options concerning
the privacy of your credit card information, name, address, e-mail and
any other information you provide us. FavorWare is committed to data
security with respect to information collected on our site. We offer
the industry standard security measures available through your browser
called SSL encryption. If at any time you would like to make a purchase,
but do not want to provide your credit card information online, you
may give us a call and we will assist you over the phone. It has always
been a FavorWare practice to contact customers in the event of a potential
problem with your purchase or any normal business communication regarding
your purchase. While we strive to protect your personal information,
FavorWare cannot ensure or warrant the security of any information you
transmit to us, and you do so at your
own risk.
Customized Experience
New technologies are emerging on the Internet that help us deliver customized
visitor experiences. At FavorWare, we primarily use "cookies"
to help us determine which service and support information is appropriate
to your machine and to maintain your shopping experience in our online
store. Our use of this technology does not mean that we automatically
know any information about you. We might be able to ascertain what type
of computer you are using, but beyond that, our use of cookies is designed
only to provide you with a better experience when using www.favorware.com.
FavorWare has no desire or intent to infringe on your privacy while
using the favorware.com site.
How to Contact FavorWare
FavorWare takes its responsibility to protect your privacy and the confidentiality
of your personal information very seriously. There may be questions
that you may have about this Privacy Policy, or you may feel that you
have privacy concerns relating to FavorWare's use of your personal information.
In order to address your privacy concerns, FavorWare can assist with
respect to privacy matters.
They can be contacted through our local office number at 905-507-2615
or they can be written to at the following address:
FavorWare Corp.
141 Brunel Rd, Suite 100
Mississauga, Ontario
L4Z 1X3
Attention: Privacy Compliance Office
Changes to Privacy Policy
Although our commitment to privacy will not change, in order to accommodate
changes based on new legislation, legal developments (such as court
decisions), or if the products and/or services that FavorWare offers
changes, we reserve the right to amend this Policy from time to time.
You will see that the date of the last update of this Policy (the "Effective
Date") is listed below. If we update this Policy, the Effective
Date will be changed to indicate when the last update was made.
FavorWare Corporation
Effective Date: June 28, 2004
